Service Desk

{"xsrfToken":"B4K4-D7YK-UCO9-S14F_7cea6b1f79f7b0b0c6e5912f816625f412f72015_lout","branding":{"id":"1","key":"hd","name":"C-SPAN Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/389a70d6-ad98-40d0-a0b4-91f97d15eed6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OWE3MGQ2LWFkOTgtNDBkMC1hMGI0LTkxZjk3ZDE1ZWVkNiI6WyJyZWFkIl19LCJleHAiOjE1NzM3NjEzODksIm5iZiI6MTU3Mzc2MDcyOX0.V_m8CLvE70j_lEckGIkWjIUf2UvRbYnSTHfK1KUKsOg&client=8391a9a9-9637-463e-b6b3-5272eb6ea2af&mode=fit","logoId":"389a70d6-ad98-40d0-a0b4-91f97d15eed6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the C-SPAN Help Center","sharedPortalName":"C-SPAN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the C-SPAN Help Center","sharedPortalName":"C-SPAN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001a72","helpCenterTitleColor":"#041e42","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4a15d00-dde7-4b94-bfdd-5fbd5b6d1e7d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0YTE1ZDAwLWRkZTctNGI5NC1iZmRkLTVmYmQ1YjZkMWU3ZCI6WyJyZWFkIl19LCJleHAiOjE1NzM3NjEzODksIm5iZiI6MTU3Mzc2MDcyOX0.OF-yqe7fxJfzbcr7GZYF9yrdzWfW-Ubz4To0KKA_His&client=8391a9a9-9637-463e-b6b3-5272eb6ea2af&height=300&mode=fit","bannerMediaApiFileId":"c4a15d00-dde7-4b94-bfdd-5fbd5b6d1e7d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hd","projectId":10302,"serviceDeskId":1,"name":"C-SPAN Help Desk","description":"Welcome! You can raise a Help Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":13,"projectId":10302,"form":{"name":"Viewer Inquiry","descriptionHtml":"Please indicate your problem, question or concern. If you are asking about a program, please be as descriptive as possible in your message. We will respond quickly to address your issues.","callToAction":"Viewer Inquiry","intro":"","instructions":"Please indicate your problem, question or concern. If you are asking about a program, please be as descriptive as possible in your message. We will respond quickly to address your issues.","icon":10925,"iconUrl":"https://cspanorg.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10925","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10614","fieldConfigId":"10917","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10615","fieldConfigId":"10918","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10613","fieldConfigId":"10916","label":"Company Name","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10629","fieldConfigId":"10932","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10616","fieldConfigId":"10919","label":"Address Line 1","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10617","fieldConfigId":"10920","label":"Address Line 2","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10618","fieldConfigId":"10921","label":"City","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10619","fieldConfigId":"10922","label":"State","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10620","fieldConfigId":"10923","label":"Zip/Postal Code","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10621","fieldConfigId":"10924","label":"Country","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10622","fieldConfigId":"10925","label":"Case Issue","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10212","label":"Customer/Viewer Comment","selected":false,"children":[]},{"value":"10213","label":"Program Availability","selected":false,"children":[]},{"value":"10214","label":"Research","selected":false,"children":[]},{"value":"10215","label":"Schedule","selected":false,"children":[]},{"value":"10216","label":"Transcript Request","selected":false,"children":[]},{"value":"10217","label":"Video Issues","selected":false,"children":[]},{"value":"10218","label":"Log-in Issue","selected":false,"children":[]},{"value":"10219","label":"Radio","selected":false,"children":[]},{"value":"10220","label":"Catalog Issue","selected":false,"children":[]},{"value":"10221","label":"Information Request","selected":false,"children":[]},{"value":"10222","label":"Site Navigation","selected":false,"children":[]},{"value":"10223","label":"Programming Suggestion","selected":false,"children":[]},{"value":"10224","label":"Closed Captioning","selected":false,"children":[]},{"value":"10225","label":"Technical Issue","selected":false,"children":[]},{"value":"10226","label":"Website Issue","selected":false,"children":[]},{"value":"10227","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Message","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/13","calendarParams":{"firstDay":0,"date":"2019-11-14T14:46:29-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1NzM3NjE5ODksIm5iZiI6MTU3Mzc2MDcyOX0.ybJjDv2XQqD4l1kCjlYwuuaTyRTm1-6p_aZptp5Cnvc","targetCollection":"upload-project-10302","endpointUrl":"https://api.media.atlassian.com","clientId":"8391a9a9-9637-463e-b6b3-5272eb6ea2af","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}