Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1d8e23948ee3987010a63f97550d7ea66084dd90_lout","branding":{"id":"1","key":"hd","name":"C-SPAN Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/389a70d6-ad98-40d0-a0b4-91f97d15eed6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OWE3MGQ2LWFkOTgtNDBkMC1hMGI0LTkxZjk3ZDE1ZWVkNiI6WyJyZWFkIl19LCJleHAiOjE3NzU5MTk3NTUsIm5iZiI6MTc3NTkxOTE1NX0.thn4gxg2aaVKuEPUyWtUlVSL7xvcX0Ftx_EbAm0ZwLE&client=8391a9a9-9637-463e-b6b3-5272eb6ea2af&mode=fit","logoId":"389a70d6-ad98-40d0-a0b4-91f97d15eed6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the C-SPAN Help Center","sharedPortalName":"C-SPAN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the C-SPAN Help Center","sharedPortalName":"C-SPAN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001a72","helpCenterTitleColor":"#041e42","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c4a15d00-dde7-4b94-bfdd-5fbd5b6d1e7d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0YTE1ZDAwLWRkZTctNGI5NC1iZmRkLTVmYmQ1YjZkMWU3ZCI6WyJyZWFkIl19LCJleHAiOjE3NzU5MTk3NTUsIm5iZiI6MTc3NTkxOTE1NX0.N-wbFNqUzjIepAJU0LuvDhM4ZpSraa78BCJXTUJu-MI&client=8391a9a9-9637-463e-b6b3-5272eb6ea2af&height=300&mode=fit","bannerMediaApiFileId":"c4a15d00-dde7-4b94-bfdd-5fbd5b6d1e7d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hd","projectId":10302,"serviceDeskId":1,"name":"C-SPAN Help Desk","description":"<p>Welcome! You can raise a Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"16","name":"App Issue","descriptionHtml":"","callToAction":"App Issue","introHtml":"","icon":10905,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[1],"key":""},{"id":"11","name":"Download Order Issue","descriptionHtml":"<p>Please describe the issue with your purchased download in full detail.</p>","callToAction":"Download Order Issue","introHtml":"","icon":10902,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[1],"key":""},{"id":"12","name":"Licensing Request","descriptionHtml":"","callToAction":"Licensing Request","introHtml":"","icon":10918,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[1],"key":""},{"id":"14","name":"Video Issues","descriptionHtml":"","callToAction":"Video Issues","introHtml":"","icon":10942,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[1],"key":""},{"id":"13","name":"Viewer Inquiry","descriptionHtml":"<p>Please indicate your comment, problem, question or concern. If you are asking about an event, please be as descriptive as possible in your message.</p>","callToAction":"Viewer Inquiry","introHtml":"","icon":10925,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[14,13,12,11,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe05e08f-6470-318a-923f-5001b5303463","appLinkName":"System Confluence","appLinkUrl":"https://cspanorg.atlassian.net/wiki","spaceKey":"LR","spaceName":"License Reference","spaceUrl":"https://cspanorg.atlassian.net/wiki/spaces/LR","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1,"kbLinkDomainURLs":["https://cspanorg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTM0ODczODc5MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc1OTIwMzU1LCJuYmYiOjE3NzU5MTkxNTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Lq_3nOBBoqhQhqrPPAEjeQqOdURgPdPpAJLm7hPtAAw","targetCollection":"upload-user-collection-1348738793","endpointUrl":"https://api.media.atlassian.com","clientId":"8391a9a9-9637-463e-b6b3-5272eb6ea2af","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10302,"issueType":{"id":"10106","name":"License Request"},"form":{"name":"Licensing Request","descriptionHtml":"","callToAction":"Licensing Request","intro":"","instructions":"","icon":10918,"iconUrl":"https://cspanorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10613","fieldConfigId":"10916","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10614","fieldConfigId":"10917","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10615","fieldConfigId":"10918","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10629","fieldConfigId":"10932","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10616","fieldConfigId":"10919","label":"Address Line 1","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10617","fieldConfigId":"10920","label":"Address Line 2","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10618","fieldConfigId":"10921","label":"City","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10619","fieldConfigId":"10922","label":"State","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10620","fieldConfigId":"10923","label":"Zip/Postal Code","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10621","fieldConfigId":"10924","label":"Country","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Project Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10611","fieldConfigId":"10914","label":"License Duration Requested","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10610","fieldConfigId":"10913","label":"Type of Use of C-SPAN Material","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10200","label":"Documentary","selected":false,"children":[]},{"value":"10201","label":"Media/News Magazine Broadcast","selected":false,"children":[]},{"value":"10202","label":"Internet Posting","selected":false,"children":[]},{"value":"10203","label":"Video Presentation","selected":false,"children":[]},{"value":"10204","label":"Television Series","selected":false,"children":[]},{"value":"10205","label":"Feature Film","selected":false,"children":[]},{"value":"10206","label":"Video Production","selected":false,"children":[]},{"value":"10207","label":"Video Exhibit","selected":false,"children":[]},{"value":"10208","label":"Audiobook","selected":false,"children":[]},{"value":"10209","label":"Book","selected":false,"children":[]},{"value":"10210","label":"Distance Learning Course","selected":false,"children":[]},{"value":"10211","label":"Public Domain Use","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe Your Project","description":"Please indicate the intended use of the video you wish to license, including all forms of distibution and the specific IDs you wish to license.","descriptionHtml":"<p>Please indicate the intended use of the video you wish to license, including all forms of distibution and the specific IDs you wish to license.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2026-04-11T10:52:35-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe05e08f-6470-318a-923f-5001b5303463","appLinkName":"System Confluence","appLinkUrl":"https://cspanorg.atlassian.net/wiki","spaceKey":"LR","spaceName":"License Reference","spaceUrl":"https://cspanorg.atlassian.net/wiki/spaces/LR","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1,"kbLinkDomainURLs":["https://cspanorg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MzkxYTlhOS05NjM3LTQ2M2UtYjZiMy01MjcyZWI2ZWEyYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTM0ODczODc5MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc1OTIwMzU1LCJuYmYiOjE3NzU5MTkxNTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Lq_3nOBBoqhQhqrPPAEjeQqOdURgPdPpAJLm7hPtAAw","targetCollection":"upload-user-collection-1348738793","endpointUrl":"https://api.media.atlassian.com","clientId":"8391a9a9-9637-463e-b6b3-5272eb6ea2af","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}